Technical Support Specialist for Hybrid Workplace Solutions

2 days ago


Singapore MERCURIA ASIA RESOURCES PTE. LTD. Full time

At Mercuria Asia Resources PTE. LTD., we are seeking a skilled IT professional to join our End User Experience team as a Technical Support Specialist for Hybrid Workplace Solutions.

About the Role

This hybrid role will support our Asia operations by addressing both advanced technical needs and general IT support requirements, ensuring a seamless and productive work environment for end-users.

We offer a dynamic, inclusive work environment with ample opportunities for professional growth. As part of the EUE team, you will contribute to the continuous improvement of workplace solutions, supporting our Asia operations.

Key Responsibilities:
  • Provide 3rd line technical support for end-user and modern workplace technologies.
  • Support desktop-related issues on Windows 10, Microsoft 365, and various trading platforms (ICE, Eikon, Bloomberg), both onsite and remotely.
  • Assist in the implementation and support of hybrid workplace solutions to enhance productivity.
  • Package applications, deploy software updates, and monitor their effectiveness.
  • Manage integration of SCCM/Intune, Exchange, and O365 with existing systems.
  • Set up and support MS Teams video conferencing.
  • Maintain IT assets inventory and dispatch incoming tickets in ServiceNow for efficient resolution.
  • Assist in IT administrative tasks, including vendor liaison and mobile service applications.
  • Support server room basics (AC, UPS, patch panels) and provide technical setup for company events.
  • Conduct new joiner onboarding, handling software/hardware setup, upgrades, and user permissions.
  • Create and maintain documentation for troubleshooting guides and technical processes.
Requirements:
  • At least 10 years of IT-related experience with an emphasis on endpoint management, hybrid workplace solutions, and general IT support.
  • Familiarity with Windows 10-11, SCCM, Intune, Microsoft 365, Exchange, Active Directory, Entra ID, ServiceNow, and PowerShell.
  • Basic understanding of network troubleshooting, server room equipment, and Apple product support.
  • Proficient in English.
  • Certifications in Windows, Intune, Microsoft 365, Exchange, or SCCM are advantageous.
What We Offer:
  • A competitive salary: SGD $80,000 - $120,000 per annum.
  • A comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development in a dynamic and inclusive work environment.
  • A chance to work with a global leader in commodity trading and make a meaningful impact on our business.


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