Process Transformation Specialist

2 days ago

Singapore beBeeService Full time $90,000 - $120,000
Transformation Excellence Lead

This position offers an exciting opportunity to drive service transformation and process improvement initiatives that enhance patient experience scores, staff productivity, and operational efficiency. As a key member of our team, you will lead cross-functional teams in analysing existing workflows, identifying bottlenecks, and implementing process enhancements using Lean and Six Sigma methodologies.

Main Responsibilities:
  • Analyse existing workflows and identify areas for improvement.
  • Lead the implementation of process enhancements using Lean and Six Sigma methodologies.
  • Develop and implement key performance indicators (KPIs) to measure service improvements.
  • Enhance existing quality and service initiatives for clinics and wards.
Digital Innovation & Technology Adoption:
  • Work with IT teams to integrate automation and relevant digital tools that improve patient engagement.
Stakeholder Engagement & Change Management:
  • Engage with clinical, nurses, pharmacists, and administrative teams to drive change initiatives in service transformation.
  • Monitor inpatient and outpatient feedback from patients and engage with them to understand and address service gaps.
Strategic Planning & Policy Development:
  • Support leadership in formulating long-term service transformation strategies aligned with strategic priorities.
  • Contribute to the development of guidelines and best practices to enhance service quality.
Requirements:
  • Bachelor's degree in healthcare, Business Administration, Public Health or a related field.
  • At least 3-5 years of experience in all or one of these: healthcare service improvement, operations, or project management.

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