Technical Support Officer

5 days ago


Singapore The GMP Group Full time
Job Description

We are seeking a skilled Technical Support Officer to join our team at The GMP Group. As a key member of our support team, you will play a vital role in ensuring the smooth operation of our ticketing kiosks.

Main Responsibilities:
  • Ticketing Kiosk Monitoring and Troubleshooting: Coordinate with our maintenance team and station staff to monitor the performance of our ticketing kiosks using the MCC workstation. Perform remote troubleshooting as required.
  • Data Compilation and Reporting: Assist in compiling fault data for ticketing kiosks and generating reports. Combine and rearrange data from source documents where necessary.
  • Software Deployment and Maintenance: Assist in all system-wide software deployment activities to our ticketing kiosks, including the Annual Fare Revision Exercise and other ad-hoc projects.

Requirements:

  • Nitec in Engineering or any other relevant field.
  • Proficient in Microsoft Office (especially Excel).
  • Possesses high accuracy in processing information.
Benefits and Salary:

We offer an attractive salary range of SGD 50,000 - SGD 65,000 per annum, depending on experience, plus additional benefits such as comprehensive health insurance, paid annual leave, and opportunities for professional growth and development.



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