Customer Service Ambassador for International Travellers

4 days ago


Singapore LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Full time

Job Description

We are seeking a highly motivated and customer-focused Customer Service Ambassador to join our team at LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD.

About the Role:

The Customer Service Ambassador will be responsible for delivering exceptional customer experiences, ensuring that travellers have a seamless and enjoyable experience in our store.

Main Responsibilities:

  • Greet and engage with international travellers in a friendly and professional manner, addressing their inquiries and providing information about available services
  • Assist and guide travellers with the redemption of drinks at the robotic bartender
  • Stay up-to-date on ongoing redemption mechanics and proactively engage with travellers to boost redemption rates
  • Resolve traveller concerns or complaints promptly and professionally
  • Monitor and maintain healthy inventory levels for all products related to the robotic bartender
  • Perform daily housekeeping and maintain cleanliness of the robotic bartender and work environment
  • Assist with picking, packing and deliveries of stocks as required
  • Stay informed on duty-free allowances, age restrictions, and relevant regulations
  • Represent the company's front-line ambassador, upholding the company's branding and image

Requirements:

To succeed in this role, you will need:

  • Basic proficiency and familiarity with technology
  • Excellent communication and interpersonal skills to engage with travellers effectively
  • Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
  • Multilingual skills will be an added advantage to assist international travellers
  • Ability to stand for extended periods
  • Able to commit to rotating shift hours, including weekends and public holidays

Benefits:

As a Customer Service Ambassador, you will enjoy:

  • A competitive salary range of SGD 3,200 - SGD 4,000 per month
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment

What We Offer:

At LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD., we offer a comprehensive compensation package, including a competitive salary and benefits, to ensure that our employees feel valued and supported in their roles.



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