Resort Operations Coordinator

12 hours ago


Singapore ST ENGINEERING E-SERVICES PTE. LTD. Full time

Job Description:

As a Resort Operation Assistant at ST ENGINEERING E-SERVICES PTE. LTD., you will play a vital role in ensuring seamless resort operations.

Key Responsibilities:

  • Manage front desk duties during check-ins and handle telephone enquiries effectively.
  • Elevate complex queries or requests to the Ops Manager when necessary, providing timely support.
  • Coordinate with the security team on special vehicle/person access to the premises, including vendors, occupants, and contractors.
  • Accurately record damages, loss of equipment, and defects after check-outs using electronic forms.
  • Communicate additional charges to occupants and escalate appeal cases to the Ops Manager.
  • Conduct regular villa inspections to maintain resort standards and report defects to Integrated Facility Management for repairs and maintenance.
  • Order low-value office supplies, including printer toner, and manage stationery requirements.
  • Address issues surfaced by housekeeping, security teams, or occupants in the Ops Manager's absence.
  • Assist occupants with basic troubleshooting for equipment like refrigerators, air conditioners, TVs, and electrical appliances.

Requirements and Qualifications:

  • Demonstrate excellent customer-oriented skills, interpersonal communication skills, and a positive working attitude.
  • Be proactive, self-motivated, and a skilled team player capable of working independently in a dynamic resort environment.
  • Show attention to detail and meticulousness in daily tasks.

Working Schedule:

Monday to Friday

Rotating shifts: 0800 am - 1730 pm and 1100 am - 2130 pm

Your Skills:

  • Front Office Operations
  • Operational Excellence
  • Hotel Operations
  • Ability to Work Independently
  • Administrative Work
  • Housekeeping
  • Good Interpersonal Communication Skills
  • Inventory Management
  • Resorts Operations
  • Attention to Detail
  • Hotel Administration
  • Communication Skills
  • Team Player
  • Customer Service
  • Hospitality

Estimated Salary: $50,000 - $65,000 per annum, commensurate with experience.



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