Resort Operations Coordinator
12 hours ago
Job Description:
As a Resort Operation Assistant at ST ENGINEERING E-SERVICES PTE. LTD., you will play a vital role in ensuring seamless resort operations.
Key Responsibilities:
- Manage front desk duties during check-ins and handle telephone enquiries effectively.
- Elevate complex queries or requests to the Ops Manager when necessary, providing timely support.
- Coordinate with the security team on special vehicle/person access to the premises, including vendors, occupants, and contractors.
- Accurately record damages, loss of equipment, and defects after check-outs using electronic forms.
- Communicate additional charges to occupants and escalate appeal cases to the Ops Manager.
- Conduct regular villa inspections to maintain resort standards and report defects to Integrated Facility Management for repairs and maintenance.
- Order low-value office supplies, including printer toner, and manage stationery requirements.
- Address issues surfaced by housekeeping, security teams, or occupants in the Ops Manager's absence.
- Assist occupants with basic troubleshooting for equipment like refrigerators, air conditioners, TVs, and electrical appliances.
Requirements and Qualifications:
- Demonstrate excellent customer-oriented skills, interpersonal communication skills, and a positive working attitude.
- Be proactive, self-motivated, and a skilled team player capable of working independently in a dynamic resort environment.
- Show attention to detail and meticulousness in daily tasks.
Working Schedule:
Monday to Friday
Rotating shifts: 0800 am - 1730 pm and 1100 am - 2130 pm
Your Skills:
- Front Office Operations
- Operational Excellence
- Hotel Operations
- Ability to Work Independently
- Administrative Work
- Housekeeping
- Good Interpersonal Communication Skills
- Inventory Management
- Resorts Operations
- Attention to Detail
- Hotel Administration
- Communication Skills
- Team Player
- Customer Service
- Hospitality
Estimated Salary: $50,000 - $65,000 per annum, commensurate with experience.
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