Executive Leadership Position

3 days ago


Singapore beBeeLeadership Full time $4,000 - $8,000

Job Title: Executive Leadership Role

About the Role:

This leadership position plays a crucial part in overseeing the customer service team, focusing on high-performance delivery and continuous improvement in customer experience.

The ideal candidate will be responsible for managing daily operations, ensuring SLA compliance, and handling complex customer cases.

  • Lead and supervise customer service team activities.
  • Monitor team KPIs and ensure timely resolution of customer issues.
  • Develop and maintain standard operating procedures (SOPs) and training materials.

The role requires a strong leader with excellent communication skills, ability to resolve conflicts, and a data-driven approach to decision-making.

Key Responsibilities Include:

  • Manage customer service team to achieve high performance standards.
  • Ensure timely resolution of customer complaints and issues.
  • Develop and implement process improvements to enhance customer satisfaction.

Requirements:

Qualifications:

  • Degree in any discipline.
  • Prior experience in customer success management and logistics.
  • Reasonable numeric literacy and proficiency in MS Office applications.
  • Strong leadership and conflict resolution skills.

Skills:

  • Leadership and team management.
  • Customer experience and success.
  • Numeric literacy and data analysis.
  • Conflict resolution and negotiation.


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