Payment Systems Technical Support Specialist

1 day ago


Singapore GMP TECHNOLOGIES (S) PTE LTD Full time
About the Role

We are seeking an experienced and skilled Payment Systems Technical Support Specialist to join our team at GMP Technologies (S) Pte Ltd.

Job Summary

This role is responsible for providing Level 2 technical support and troubleshooting for production incidents and critical system interfaces within the Payment System. The ideal candidate will have a strong background in application support, with experience in enterprise application support environments and interaction with multiple functions (developer, infrastructure, and service desk).

Key Responsibilities
  • Provide timely and effective resolution of production incidents and issues related to Payment Systems.
  • Work closely with cross-functional teams, including developers, infrastructure, and service desk, to ensure smooth operation of Payment Systems.
  • Collaborate with Incident Manager to identify and implement preventive and detective measures to minimize downtime and ensure system integrity.
  • Support IT Planner in meeting project objectives, including production transitions for new system launches and system change requests.
  • Conduct root cause analysis and propose improvements for systems based on identified process gaps.
Requirements

To be successful in this role, you will need:

  • A Diploma or Bachelor's Degree in Computer Science or Information Technology.
  • At least 4 years of work experience in application or system support, preferably in a bank or financial institution.
  • Strong knowledge of Payment Systems, including GIRO, FAST, CTS, MEPS+, Overseas & Domestic Remittance, Internet Banking, and customer eAdvices.
  • Technical skills in application hosting in both Windows and LINUX, database querying (SQL Server, Oracle), and handling application services under Windows and LINUX services.
  • Hands-on experience in supporting Payment Systems.
  • Good understanding and competency in scripting languages, such as DOS and Shell Scripting.
What We Offer

We offer a competitive salary range of SGD $80,000 - $110,000 per annum, depending on experience, plus additional benefits and opportunities for growth and development.

Please visit our website to learn more about this opportunity and submit your application.



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