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Head of HR Service Delivery

2 months ago

Singapur, Singapore OCBC Bank Full time
Job Summary

We are seeking a seasoned Human Resource professional to lead our HR Service & Process Excellence team in delivering best-in-class HR services and driving operational excellence in support of HR activities across OCBC Bank.

Key Responsibilities
  • Develop, implement, and review the HR Service Excellence strategy, initiatives, and plans to support the overall HR service needs in alignment with the organization's overall strategic objectives and HR vision.
  • Own and drive HR service excellence across the Group, maintain HR Service Delivery Model and Service Catalogue to ensure and enhance consistency, efficiency, and quality in HR services.
  • Define and maintain case management protocol and escalation processes in line with the latest HR technology adopted.
  • Manage operational metrics and service level agreements (SLAs) tracking dashboard, provide insights to identify areas for improvement in operational efficiency and service excellence across HR function.
  • Provide advisory, planning, and implementation support to other HR teams within People Operations in continuous improvement projects to enhance efficiency and excellence in HR service.
  • Continuously review HR processes within People Ops and incorporate customer-centricity approach in processes while ensuring appropriate risk management protocols in place.
  • Identify areas of improvements in daily HR processes by leveraging the insights from COE, HRBPs, and People Operations workstreams.
Requirements
  • Seasoned Human Resource professional with over 15 years of HR experience in areas including HR operations, HRIS, payroll management, business partnering, performance management, talent management, employee/industrial relations.
  • Minimum 8 years of leadership experience including prior experience in overseeing a team.
  • Strong experience in HR Technology as well as operating model transformation programs in sizeable organizations.
  • A strong collaborator, communicator, and competent to work independently as well as with stakeholders from various units within Group HR and the Bank.
  • Excellent problem-solving aptitude with high degree of attention to detail.
  • Proficient in storytelling via Excel, dashboarding, and PowerPoint as well as delivering presentations to senior management.
  • Bachelor's degree or equivalent.
  • Prior experience with HR Shared Service Hub-Spoke model in SE Asia would be desirable.
About OCBC Bank

OCBC Bank is Singapore's longest established bank, with a history dating back to 1932. We have been helping people and businesses get what they want from life by taking the time to truly understand their needs and desires. We provide support, services, solutions, and career paths that meet their individual needs and desires.

We are on a journey of transformation, embracing technology and creativity to become a future-ready learning organization. Our focus remains on being Simply Spot On in everything we do.

We offer competitive base salary, leave, and medical benefits. Hybrid working for certain roles. We are an equal opportunities employer.