Operational Team Lead for Fika Swedish Cafe and Bistro
6 days ago
About the Role:
We are seeking a skilled Operational Team Lead to join our team at Fika Swedish Cafe and Bistro. As an operational leader, you will be responsible for managing restaurant operations, ensuring exceptional customer service, and leading a high-performing team.
Key Responsibilities:
* Manage daily restaurant operations, including opening and closing procedures, staff scheduling, and inventory management* Ensure seamless execution of company standards in food quality, safety, and cleanliness* Provide guidance and support to shift leaders and staff to achieve restaurant goals* Develop and implement strategies to drive sales growth and increase customer satisfaction* Foster a positive work environment, promoting teamwork and employee engagement* Stay up-to-date with company initiatives and programs, sharing knowledge with the team as needed* Collaborate with other departments to achieve overall business objectives* Participate in training and development programs to enhance leadership skills and knowledge* Identify opportunities for process improvements and implement changes to increase efficiency and productivity* Maintain accurate records and reports, providing timely updates to management* Stay current with industry trends, best practices, and regulatory requirements* Support the Restaurant Manager in achieving restaurant performance targets and developing action plans to address gaps* Contribute to the development and implementation of marketing initiatives to drive sales growth and brand awareness* Other duties as assigned by management
Requirements:
* Minimum 1 year experience in a related role, preferably in a fast-paced restaurant environment* Strong leadership and communication skills, with the ability to motivate and inspire teams* Proven track record of driving sales growth, improving customer satisfaction, and increasing efficiency* Ability to analyze data, identify areas for improvement, and develop strategic plans to address gaps* Excellent problem-solving and conflict resolution skills, with the ability to adapt to changing situations* High school diploma or equivalent required; associate's or bachelor's degree in hospitality, business, or a related field preferred* Certification in food safety, customer service, or a related area is an asset* Proficiency in Microsoft Excel, with experience using point-of-sale systems and inventory management software* Physical stamina to work in a fast-paced restaurant environment, standing for long periods, and lifting up to 25 pounds* Availability to work a variety of shifts, including weekends, holidays, and peak periods* Estimated Salary: SGD 45,000 - SGD 60,000 per annum, depending on experience and qualifications* Benefits include medical and dental insurance, paid time off, and opportunities for professional growth and development*
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