Customer Success Professional

1 week ago

Singapore JOBTECH PTE. LTD. Full time
Unlock Your Potential as a Customer Success Professional at JobTech PTE. LTD.

We are seeking an exceptional Customer Success Consultant to join our team at JobTech PTE. LTD., a leading AI start-up in the HRTech space. As a trusted advisor, you will be responsible for managing customer relationships and driving their success within our software platform.

About the Role

In this role, you will work closely with customers to understand their goals, aligning them with the necessary resources to achieve success. You will also be responsible for:

  • Activation: Lead customer onboarding and serve as a solutions expert to help customers achieve their objectives.
  • Renewals & Expansion: Manage account relationships to ensure satisfaction and drive account growth through renewals, upsells, and cross-sells.
  • Product Collaboration: Work with the product team to analyze usage patterns, gather user feedback, and contribute to feature development aligned with customer needs.
  • Nurturing: Assess customer health, design retention strategies, and deliver training and presentations for key accounts.
  • Upselling & Cross-Selling: Promote additional services and products, leveraging customer insights to recommend relevant solutions.
  • Communication: Create and manage customer communications and materials, collaborate on success stories, respond to inquiries, handle change requests, and conduct weekly client calls.
  • Technical Liaison: Work with technical teams to troubleshoot issues and monitor bug resolution.
  • Project Implementation & Management: Oversee project implementations to ensure alignment with customer objectives and successful delivery.
  • Monthly QA and Production Release Participation: Provide feedback during QA, sanity testing, and production releases to ensure new features meet customer expectations.

Requirements

To succeed in this role, you should have:

  • Customer Success Expertise: 2-5 years of experience in a customer success, account management, or client-facing role, with a track record of driving customer satisfaction and retention.
  • Relationship Management: Proven ability to build and maintain strong, long-lasting customer relationships, acting as a trusted advisor.
  • Retention & Growth Strategies: Demonstrated experience in developing and executing strategies that improve customer retention and promote upsell/cross-sell opportunities.
  • Account Management: Proficiency in managing multiple accounts, ensuring customer needs are met and expectations are exceeded.
  • Problem-Solving Skills: Strong analytical and problem-solving abilities to address customer challenges proactively.
  • Communication: Excellent verbal and written communication skills, capable of conveying complex concepts clearly and persuasively.
  • Customer-Centric Mindset: Deep commitment to understanding customer needs and delivering solutions that drive value.

About Us

JobTech PTE. LTD. is a rapidly growing company in the HRTech space, committed to empowering leaders to develop people for new work realities. We offer a dynamic work environment and a competitive salary range of SGD 6,000 - SGD 8,000 per month (depending on experience).

This is a fantastic opportunity to join a passionate team and take your career to the next level. Apply now to become a part of our vibrant community

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