Executive Manager for Operational Excellence
4 days ago
This role is ideal for a motivated leader who thrives in a dynamic environment and is passionate about driving team success.
We are seeking an experienced Executive Manager for Operational Excellence to join our team at OPUS IT SERVICES PTE LTD. This exciting opportunity will allow you to leverage your skills in leadership, customer service, and process improvement to drive business growth and excellence.
Job Summary:
This role is responsible for leading a team of professionals to deliver exceptional service that aligns with company values and customer expectations. As an Executive Manager for Operational Excellence, you will be responsible for ensuring the team meets performance goals, monitoring daily operations, and addressing escalated customer issues.
Main Responsibilities:
- Team Leadership: Supervise, coach, and mentor a team to meet performance goals.
- Operational Oversight: Monitor daily operations to ensure compliance with company policies, procedures, and SLAs (Service Level Agreements).
- Customer Focus: Ensure the team delivers exceptional service that aligns with company values and customer expectations.
Requirements:
- Bachelor's degree in Business Administration or related field.
- At least 5 years of experience in a leadership role, preferably in the IT industry.
- Proven track record of delivering operational excellence and improving customer satisfaction.
What We Offer:
- A competitive salary of $120,000 - $180,000 per annum.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A generous bonus scheme based on individual and team performance.
About Us:
OPUS IT SERVICES PTE LTD is a leading provider of IT services, dedicated to delivering exceptional service to our customers. We are committed to fostering a culture of innovation, collaboration, and continuous improvement.
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