Strategic Account Manager

2 weeks ago


Singapore FUJIFILM Business Innovation Singapore Full time

About This Role:

As a Strategic Account Manager, you will be responsible for developing and executing strategic account plans to drive value-added services for our clients. This involves collaborating with clients to understand their business objectives, challenges, and opportunities, and identifying opportunities for upselling or cross-selling additional services.

Key Responsibilities:

  • Develop and execute strategic account plans to align our Services and Solutions with the client's goals and drive value-added services.
  • Collaborate with clients to understand their business objectives, challenges, and opportunities, and identify opportunities for upselling or cross-selling additional services.
  • Act as the primary point of contact for all customer inquiries, concerns, and escalations, ensuring timely resolution and satisfaction for our Managed Services & Business Process Operations.
  • Develop and implement customer engagement strategies to drive adoption and utilization of our product, solution, and services.

Requirements:

  • Bachelor's degree in Business Administration, Computer Science, or related field.
  • Proven experience in customer success management, preferably within the IT services, Managed Services, and solutions industry.
  • Strong understanding of IT hardware, cloud technologies, Managed Services, and software solutions.

Why Join Us:

FUJIFILM Business Innovation Singapore is a leading provider of innovative business solutions, and we are committed to delivering exceptional customer experiences. As a Strategic Account Manager, you will have the opportunity to work with a dynamic team and make a meaningful impact on our clients' businesses.



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