Graduation Support Specialist

2 weeks ago


Singapore NTU (Nanyang Technology University- MainOffice-HR) Full time
Job Description

We are seeking a highly organized and detail-oriented individual to join our team as a Graduation Support Specialist. This role is responsible for providing crucial support for graduation-related processes, including the preparation and validation of degree certificates and official transcripts.

About the Role

The successful candidate will work independently and collaboratively with Schools to administer examinations, including venue planning and ensuring all resources and logistics are in place for a smooth examination process. Additionally, they will provide support for examination accommodation arrangements and promptly follow up on any queries from Schools and students.

Key Responsibilities
  • Prepare and validate the accuracy of degree certificates and official transcripts for monthly issuance to graduates.
  • Handle and process requests for additional copies of official transcripts, records of examination results, mailing and replacement of degree certificates, certification letters, and degree verification requests.
  • Maintain graduation-related role-based mailboxes and attend to all email, phone, or walk-in enquiries from students, alumni, employers, and other institutions on graduation matters.
  • Maintain systems for application and processing of transcripts, certification letters, degree certificate mailing, and degree verification.
  • Support the procurement of degree certificates and transcript papers.
  • Support data requests, review and integration of processes, guidelines, and policies pertaining to graduation matters, and assisting in the implementation of new initiatives, process improvements, and system enhancements.
Requirements
  • Diploma holder with at least 3 years of relevant working experience in administration preferably in academic services in the tertiary education sector, or Degree Holder.
  • Proficient in office IT applications and Microsoft Office suite of applications.
  • System and data-savvy. Working knowledge of SQL would be an added advantage.
  • Experience in database and process management.
  • Meticulous and organized with an eye for detail.
  • Service-oriented mind-set and good interpersonal, communication, and organizational skills, with the ability to collaborate and engage with people at different levels of the organization.
  • Able to multi-task and work under pressure with minimum supervision and tight deadlines.
  • Familiar with the Personal Data Protection Act, in relation to collection, use, and disclosure of students and graduates' personal data.
About Us

Nanyang Technological University (NTU) is a leading research-intensive university in Singapore that offers a wide range of undergraduate and graduate programs across various disciplines. Our main campus is located in Jurong West and we have a strong commitment to innovation and excellence in teaching, research, and service to society.

Estimated Salary: $4,500 - $6,000 per month
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