Hotel Reservation Representative
1 week ago
Pullman is a world-leading hotel brand with a rich history of delivering exceptional experiences to travelers.
Job Description: Hotel Reservation RepresentativeOverview:We are seeking an experienced and customer-focused Hotel Reservation Representative to join our team at Pullman. As a key member of our reservations department, you will be responsible for handling guest inquiries, processing bookings, and providing exceptional service to our valued customers.
Responsibilities:- Respond to guest inquiries in a prompt and professional manner, ensuring that all queries are resolved to the highest standard.
- Maintain complete knowledge of our hotel's services and facilities to effectively promote them to guests.
- Understand revenue management strategies and opportunities to upsell and cross-sell hotel services and amenities.
- Determine guest needs and quote the most suitable room rate based on requirements.
- Input booking information into our reservation system and process amendments as needed.
- Record special billing arrangements for groups and coordinate with other departments to ensure smooth operations.
- Minimum 1 year of experience in a similar capacity or preferably in the guest services/tele-marketing field.
- Excellent English language skills, both written and verbal.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
- Self-motivated and energetic individual with a passion for delivering exceptional customer service.
- A competitive salary of $45,000 - $55,000 per annum, depending on experience.
- A 5-day workweek with duty meals provided.
- Heartist F&B discounts and/or preferential room rates at worldwide Accor Hotels.
- Flexible benefits, including dental/optical/vacation expenses.
- Comprehensive medical and insurance coverage.
- Local and overseas career development and growth opportunities.
Pullman is committed to diversity and inclusion, and we strive to create a workplace culture that values and respects individual differences. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.
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