Account Management Associate
4 days ago
This Is An IT Support Group is a leading provider of IT support services. Our mission is to deliver exceptional customer service and provide innovative solutions to our clients.
About the Job:
We are seeking a highly motivated and experienced Account Management Associate to join our team. As a key member of our Call Centre Team, you will be responsible for providing top-notch service to our customers, resolving their queries and concerns, and ensuring that their needs are met.
Key Responsibilities:
* To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
* To ensure accuracy and compliant for all customers' requests
* To successfully cross-buy the Bank's products and services
* To successfully migrate customers to Bank's digital platform by understanding customers' wants and needs
* Flexibility in work deployment when business needs arise
* Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms
* Support Operations in managing and resolving requests related to customers' follow up and transactional request fulfilment.
Requirements:
* Diploma & Degree holders
ITE NITEC holders with relevant Bank/ non-Bank experience of at least 2 years
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