Operations Analyst
19 hours ago
At TikTok, we're looking for a highly skilled WFM & Operations Analyst to join our Monetization Product Operations (MPO) team. As a key member of our team, you will play a critical role in ensuring the smooth operation of our customer support and tools.
Key Responsibilities:- Monitor tool performance metrics to ensure high uptime, rapid ticket resolution, and operational efficiency.
- Design and own metrics definitions and alignment across front-end service teams.
- Establish feedback loops with the support team to refine tool functionalities.
- Analyze data and feedback to identify trends and opportunities for improving tools and the overall advertiser experience.
- Perform in-depth analysis of assessment scores and trends in Customer Experience and Product failure points.
- BA/BS degree or above; or working experience in Analytics.
- 3+ years of product operations experience with digital ad products or on SaaS platforms.
- A fast learner and self-starter with a good sense of judgment and original thinking.
- A commercial mindset with experience building business cases from market research and analysis.
- Strong data and business analysis ability, analytical mind, and good data skills.
As a WFM & Operations Analyst at TikTok, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will be responsible for analyzing data and feedback to identify trends and opportunities for improving tools and the overall advertiser experience. If you are a detail-oriented and analytical individual with a passion for data analysis, we encourage you to apply for this exciting opportunity.
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