Enterprise Software Adoption Specialist
7 days ago
Cisco Systems (USA) PTE. LTD. is seeking an Enterprise Software Adoption Specialist to join our team. As a key member of our Customer Success organization, you will be responsible for driving software utilization and value realization among our customers, ensuring their successful adoption and use of Cisco technologies.
About Us:
Cisco is the Internet's optimists, helping people connect, communicate, and collaborate. We're shaping the future of the internet, making it more inclusive, secure, and sustainable. With a diverse range of solutions, we empower individuals and organizations to achieve their goals and make a positive impact on the world.
Responsibilities:
- Proactively handle renewal risks and facilitate workshops to review adoption progress and ensure successful onboarding.
- Drive software utilization and value realization, leading to customer renewals and business growth.
- Build strong relationships with customer partners to understand their challenges and objectives, and collaborate with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
- Act as a technology advocate, providing feedback to Cisco's product teams for development and enhancements, and stay current with the latest Cisco technologies, competitive landscape, and industry trends.
- Offer expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.
Requirements:
- 5+ years of experience in a related field, such as customer success, account management, or sales.
- Strong understanding of software adoption and value realization strategies.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
What We Offer:
- Competitive salary: $120,000 - $180,000 per annum, based on experience.
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Opportunities for professional growth and development, including training, mentorship, and career advancement opportunities.
How to Apply:
Please submit your resume and cover letter to apply for this exciting opportunity.
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