IT Infrastructure Specialist

1 week ago

Singapore OCBC Full time

Company Overview

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  • We are OCBC, a leading financial institution dedicated to delivering innovative solutions to our customers.

Job Description

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  • We are seeking a skilled IT Infrastructure Specialist to manage and oversee end-user services & operations to provide technical support for PCs and notebooks within our large-scale enterprise.
  • The ideal candidate will analyze end-user computing performance to optimize performance and ensure interoperability with security and collaboration software.
  • Responsibilities include leading in troubleshooting and root cause analysis during incidents, managing incidents, service status, and escalations, and coordinating updates and communications with management and users.
  • This role requires participation in transformation initiatives to transform and automate EUS IT operations for optimized maintenance and routine tasks.
  • You will drive continuous improvements in endpoint and mobile device technology by exploring and implementing cutting-edge solutions.
  • Key responsibilities include implementing and managing workplace technology and automation infrastructure to ensure stability and performance.
  • Engage in EUC projects & initiatives to implement solutions to elevate employee user experience.
  • Collaborate with internal business units and stakeholders to identify opportunities for enhancing the digital workspace and employee experience.
  • Implement solutions to monitor risk and service indicators, enabling fast service recovery.
  • Identify and improve processes by streamlining and integrating multiple workflows through automation to enhance efficiency for end-user services.
  • Oversee the obsolescence management of hardware and software to ensure up-to-date technology usage.
  • Serve as 2nd level escalation for regional desktop engineers to provide technical solution across multiple geographical locations.
  • Collaborate with Service Desk and IT Service Concierge to detect anomalies and resolve issues affecting employee services.
  • Leverage Gen AI capabilities and analytics to identify service and risk gaps across the End User operating environment.
  • Train engineers/users on new processes, solutions, and IT policies.
  • Stay updated on the latest technology trends and best practices.

Required Skills and Qualifications

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  • Bachelor's degree in computer science, Information Technology, or a related field.
  • Strong, diverse technical skills, especially in the areas related to end-user computing including desktop, Microsoft Office O365, MDM/Intune, SCCM, application packaging, Windows GPOs, Windows AD & Infrastructure domains.
  • 5-7 years of relevant experience in managing Workplace Technology and Desktop infrastructure.
  • Must have experience in implementing and managing Microsoft infrastructure, including M365 Office Platform.
  • Must have experience working with RPA, automation scripting, and Power BI for reporting and analytics.
  • Strong technical, analytical, and engineering competencies with hands-on experience in managing PC/Notebooks, Mobile Devices, and related controls.
  • Experience-centric and able to communicate concisely and clearly with non-IT-savvy users.
  • Must have experience in a technical solutioning for project deployment and technical support management.
  • Strong analytical skill with proven ability to work well in a challenging technical environment, multitask whilst delivering high quality solutions.
  • Strong attention to details and highly motivated.
  • Possess creativity, ingenuity, and willingness to challenge status quo. A team-oriented and team player with collaboration skills.
  • Excellent problem-solving and communication skills.
  • Customer-focused mindset with a commitment to providing excellent service.
  • Relevant Microsoft Certifications, Network, or Security preferred.
  • Knowledge of ITIL framework and IT service management concepts and Agile methodologies.

Benefits

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  • A competitive salary and benefits package that reflects your value to our organization.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A dynamic and supportive work environment that encourages collaboration and innovation.
  • A chance to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.

Others

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  • We are an equal opportunities employer and welcome applications from diverse candidates.
  • Please submit your application, including your resume and cover letter, to us through our online portal.
  • We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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