Output Management Manager

1 month ago


Singapur, Singapore United Overseas Bank Full time

About the Role

The Output Management Manager is a key position within Group Infrastructure and Platform Services, responsible for the administration of Output Management systems and management of UOB's printing/enveloping vendor. This role is under the prerogative of Group Service Operations and is a permanent position.

Key Responsibilities

  • Perform administration functions on the different Output Management systems, including Report2Web (R2W) and Remote Print Manager (RPM) systems.
  • Provide 24x7 on-call support for troubleshooting and problem determination on Output related incidents and problems.
  • Oversee the daily operational procedure for the printing/enveloping vendor.
  • Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor.
  • Identify, analyze, and recommend methods of problem resolution for the department and develop documentations for staff and management reference.
  • Manage Output Management's vendors, setting standards and streamlining processes to ensure smooth report publishing and print operations.
  • Participate in audit and compliance review involving Output Management systems and print operations.
  • Perform outsourcing review and due diligence on new and/or existing printing/enveloping vendors to ensure vendor's solvency and soundness.

Requirements

  • At least 10 years experience preferably working in a bank Data Centre Operations environment in the area of Output Report Distribution and Print Operations.
  • Strong understanding of network, database, and Windows platforms necessary in troubleshooting issues related to Output Management systems.
  • Competent in resolving technical and access related issues in network, database and Windows environments.
  • Knowledgeable in Windows infrastructure and other technologies like Active Directory (AD), Domain Name Servers (DNS), MS Clustering, MS SQL.
  • Knowledgeable in Tomcat and Internet Information Services (IIS) application and web server components.
  • Knowledgeable in Windows programming/scripting, Visual Basic, C# and Python.
  • Knowledge in R2W and RPM systems is a big advantage.
  • Ability to work in a fast-paced environment and able to deliver results in a timely manner.
  • Ability to communicate clearly and effectively, both verbally and in writing, to discuss/document technical information.
  • Adopts an innovative and proactive mind set to work assignments.
  • Organized and detail oriented with excellent time management skills.
  • Ability to multitask with propensity to handle urgent interruptions.
  • Possess a positive and willing to learn attitude.


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