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Business Operations Manager

2 weeks ago

Singapore Eurofragance, S.L. Full time
Job Description

In the exciting world of fragrances at Eurofragance, you will be part of a dynamic team that is constantly growing and expanding. As a Business Operations Manager, you will have the opportunity to develop your career working with top professionals in a global and multicultural environment.

You will support the General Manager in executing business strategies, optimizing sales and marketing operations, and ensuring smooth day-to-day activities across teams. This role includes managing schedules, tracking performance metrics, coordinating meetings, and providing administrative support to improve business efficiency.

Main Job Functions:
  • Collaborate with the GM to execute sales and marketing strategies and track progress with regular reporting.
  • Monitor KPIs, such as sales targets, conversion rates, and marketing ROI, to gauge performance.
  • Oversee CRM tools and provide real-time updates on customer data.
  • Organize and prioritize the GM's calendar, ensuring meetings and tasks are well-managed.
  • Prepare daily/weekly agendas, ensuring proper time allocation and buffer time for urgent matters.
  • Schedule and confirm meetings, prioritizing discussions around sales, marketing, and operations.
  • Prepare meeting agendas, capture action points, and ensure timely follow-up.
  • Serve as a liaison between the GM and departments, ensuring effective communication and smooth workflows.
  • Create concise reports summarizing key metrics such as sales data, campaign performance, and customer feedback.
  • Maintain organized documentation (contracts, proposals, marketing materials) for easy access.
  • Address operational issues, customer complaints, or vendor coordination as needed.
  • Anticipate upcoming needs (e.g., events, bottlenecks) and ensure readiness.
  • Implement systems to ensure timely task completion and follow-up.
  • Assist with travel arrangements and logistics when needed to support the GM.
Requirements:
  • Bachelor's degree in business administration, Operations Management, Marketing, or related field.
  • 5+ years of experience in business operations management, ideally in sales or marketing.
  • Proficient in CRM tools, project management software, and Microsoft Office Suite.
  • Strong organizational, communication, and problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • Ability to multitask and manage multiple priorities effectively in a fast-paced environment.
  • Strong problem-solving ability with a solutions-oriented mindset.