Process Efficiency Specialist

2 weeks ago

Singapore beBeeSupport Full time $80,000 - $120,000

We are seeking a highly skilled Process Efficiency Specialist to join our team.

The successful candidate will play a key role in driving process improvements, managing support tickets, and facilitating communication between clients and internal teams.

Key Responsibilities:
  • Ticket Management: Triage incoming support tickets, assign them to the appropriate team members, and monitor ticket progress.
  • Analytical Skills: Create bugs or enhancement requests based on ticket analysis and lead root cause analysis calls.
  • Communication: Prepare and publish release notes for clients, conduct demos of release notes to stakeholders, and communicate effectively with developers and support analysts.
Requirements:
  • 4-5 years of experience in a support or operations role within a technology-driven environment.
  • Analytical Skills: Strong analytical skills and proficiency in reporting tools.
  • Communication: Excellent written and verbal communication abilities.
  • Multitasking: Multitasking capabilities in a fast-paced environment.
  • Problem-Solving: Proactive problem-solving skills.

We offer remote work options for exceptionally qualified candidates based in Singapore.

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