Director of Retail Operations and Supply Chain Management

12 hours ago


Singapore PASUMPON CATERING PTE. LTD. Full time

We are seeking a highly skilled Director of Retail Operations and Supply Chain Management to join our team at PASUMPON CATERING PTE. LTD.

As a key member of our leadership team, you will be responsible for overseeing the operational management of our retail channels, including stores, as well as managing and optimizing our supply chain to ensure timely and efficient delivery of food across all customers.

The ideal candidate will have a strong background in retail operations, supply chain management, and customer experience strategies, with proven leadership skills and the ability to manage and develop high-performing teams across multiple channels and situations.

You will work closely with cross-functional teams to develop and execute strategies to enhance customer satisfaction and loyalty both in outlet and food delivery, while also ensuring compliance with industry regulations, company policies, and safety standards across all operations.

We offer a competitive salary of SGD 120,000 per annum, plus additional benefits such as performance bonuses and professional development opportunities.

Key Responsibilities:

  • Operational Management: Oversee daily operations across all retail channels, including stores, and optimize outlet operations to enhance walk-in customers.
  • Supply Chain & Logistics: Manage and optimize the supply chain to ensure timely and efficient delivery of food across all customers, oversee inventory management in physical stores, and implement and manage logistics and fulfillment strategies.
  • Customer Experience & Service: Develop and execute strategies to enhance customer satisfaction and loyalty both in outlet and food delivery, implement and manage customer service standards and processes, and utilize customer feedback and data to identify areas for improvement.
  • Team Leadership and Development: Lead, mentor, and manage operational teams across the outlet, foster a culture of excellence, collaboration, and accountability within the operations team, and develop training programs to enhance team skills.
  • Budget Management: Develop and manage operational budgets, monitor and analyze financial performance, and implement cost control measures to maximize efficiency and profitability.
  • Compliance & Risk Management: Ensure compliance with industry regulations, company policies, and safety standards across all operations, and identify and manage operational risks.

Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or a relevant degree.
  • Minimum 3+ years of experience in retail management, including experience managing both online and offline channels at a senior level.
  • Strong knowledge of retail operations, supply chain management, and customer experience strategies.
  • Proven leadership skills with the ability to manage and develop high-performing teams across multiple channels and situations.
  • Excellent strategic thinking, problem-solving, and decision-making abilities.
  • Strong financial acumen with experience managing budgets, financial performance, and cost control.
  • Experience in Indian Food & Beverage sectors will be preferred.


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