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Pet Store Assistant Manager

2 months ago

Singapore THE COLLAR CLUB PTE. LTD. Full time
Pet Store Assistant Manager Job Description

The Pet Store Assistant Manager is a key role within our team at THE COLLAR CLUB PTE. LTD. This position is responsible for overseeing the daily operations of our pet store, ensuring a seamless and efficient customer experience while maintaining high standards of customer service.

Key Responsibilities:
  • Operational Management:
    • Oversee daily store operations to ensure efficiency and effectiveness.
    • Monitor inventory levels, order supplies, and manage stock to meet customer demand.
    • Implement and maintain visual merchandising standards to enhance store appearance and attract customers.
    • Ensure compliance with health and safety regulations, including the proper handling and storage of pet-related products.
    • Handle customer complaints effectively.
  • Team Management:
    • Supervise and manage the store's team of employees.
    • Foster a positive work environment, promoting teamwork and employee development.
  • Customer Service:
    • Ensure exceptional customer service at all times, addressing and resolving customer complaints or issues promptly.
    • Train staff on customer service best practices and ensure consistent adherence.
    • Monitor customer feedback and implement improvements to enhance the overall customer experience.
Requirements:
  • Ability to handle animals.
  • Ability to manage customer complaints effectively.
  • Previous managerial experience, preferably in retail or the pet industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Knowledge of pet care products, industry trends, and customer preferences.
  • Availability to work on weekends and flexibility to work on holidays as required.
Benefits:
  • Additional leave
  • Employee discount
  • Professional development
  • Yearly Company Trip
Supplemental Pay:
  • 13th month salary
  • Commission pay
  • Overtime pay
  • Performance bonus
Experience:
  • pet industry: 1 year (Preferred)

We are looking for a skilled and experienced individual to join our team as a Pet Store Assistant Manager. If you have a passion for pet care and customer service, we encourage you to apply for this exciting opportunity.