Information Technology Infrastructure Support Specialist
1 week ago
We are seeking a highly skilled Information Technology Infrastructure Support Specialist to join our team at RECRUIT NOW SINGAPORE PTE. LTD.
Job DescriptionThe successful candidate will be responsible for administering and configuring infrastructure systems and applications, ensuring system backups, recovery plans, and patches are carried out successfully. They will also monitor system resources closely, liaise with external vendors to meet Service Level Agreements, and provide technical support to both local and overseas branches' users over the LAN and WAN without compromising security.
Key Responsibilities:- Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
- Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems' resources usage closely.
- Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
- Draft and update technical documentation such as administration & user guides.
- Provide technical support to both Local and Overseas branches' users over the LAN and WAN without compromising security.
- Source for product solutions and vendors/suppliers for required projects.
- Provide L1/L2 support and participate as a team lead or member in projects.
To be successful in this role, you will need:
Education:- Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
- Minimum of one year of relevant experience
- Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
- Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
- Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
- Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
- Strong knowledge of Cyber Risk and Cyber Security; familiarity with PDPA is highly preferred
- Experience with Veeam, VMware, and UNIX/Linux is an added advantage
- Experience in API/Web Programming and Database Administration is an added advantage
We offer a competitive salary range of SGD 50,000 - SGD 70,000 per annum, depending on experience.
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