Technical Infrastructure Specialist
5 days ago
We are looking for a Technical Infrastructure Specialist at TOSS-EX PTE. LTD.
Overview
A strong background in IT infrastructure with a deep understanding and at least 5 years' experience with Workplace Technologies is required.
Responsibilities:
- Design and implement the standardization of workplace and infrastructure solutions across the group, taking into consideration industry best practices and regulatory requirements.
- Implement and manage workplace technology solutions including end-user devices, telephony, collaboration, and office productivity tools, managed print.
- These will include a focus on Microsoft 365 suite, including emerging technologies like Microsoft Co-Pilot.
- Implement and manage network infrastructure such as WAN, Enterprise LAN, firewalls, routers, switches, load balancers, remote access, and other network enabling technologies and applications.
- Implement and manage the Service Desk to handle service requests and incidents.
- Drive workplace technology and infrastructure service recovery to reduce system downtime and impact to internal users and external customers.
- Track service providers SLAs.
- Experimentation and recommendation of new workplace technologies. Stay up-to-date with technology development in the industry and regulators.
Educational Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a combination of relevant professional experience.
Experience:
More than 5 year's relevant working experience in managing Workplace Technology and infrastructure. Financial services industry experience preferred but not mandatory.
Skills and Qualifications:
- Experience in implementing and managing Microsoft infrastructure (i.e. Microsoft 365), including Active Directory, ADFS, Azure AD, SCCM, endpoint management tools.
- Familiar with WAN routing protocols, QOS, COS, and experienced with Telco's business and operations and network protocols like DHCP, TCP/IP, and VPN.
- Strong technical, analytical, and engineering competencies with hands-on experience in managing workplace and infrastructure environments.
- Knowledge of ITIL framework and IT service management concepts and Agile methodologies.
- Customer and service-centric and able to communicate concisely and clearly with non-IT-savvy users.
Estimated Salary: SGD $120,000 - SGD $180,000 per annum.
Benefits:
A competitive salary package, opportunities for career growth and professional development, and a dynamic work environment.
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