Digital Infrastructure Support Specialist
4 days ago
SITA is a leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
We cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Our dynamic culture is collaborative, inclusive, and constantly evolving. If you're ready to redefine air travel, this is your chance to join us at SITA.
Job Summary:
The Digital Infrastructure Support Specialist will be responsible for providing service operations support to internal and external customers in accordance with customer contracts and Service Level Agreements (SLAs). This role requires excellent problem-solving skills, technical knowledge, and effective communication to ensure high-quality services are delivered to our customers. The ideal candidate should have experience in network and application/system support domains, along with strong ITIL and IT/network principles.
Responsibilities:
• Provide first-line technical support for complex customer issues via phone, email, or chat, ensuring timely resolution and maintaining excellent customer satisfaction ratings.
• Identify, diagnose, and resolve technical problems related to infrastructure operations, delivery services, and systems, leveraging tools and equipment provided by the organization.
• Collaborate with cross-functional teams to implement changes, manage configurations, design, and implement supported products and systems.
• Ensure adherence to agreed-upon schedules and customer expectations for preventive and proactive maintenance of equipment and monitoring of systems and services.
• Manage local suppliers in the provision of services for the SITA Service Operations centers and report on services provided to management.
• Perform analysis, definition, documentation, and testing of application & systems enhancements.
• Participate in continuous improvement initiatives, identifying lessons learned, known errors, and operational knowledge for improved services.
• Demonstrate flexibility and adaptability in working varied shifts, including on-call standby duties as required.
Requirements:
To succeed in this role, you'll need:
• A degree or equivalent Diploma/Certificate in Computer Science, Electronic Engineering, or equivalent
• Minimum 8 years' experience in the network and/or application/system support domain
• Proven track record of delivering SLAs and dealing directly with external customers
• Strong understanding of ITIL and IT/network components and principles
• Excellent communication and interpersonal skills, with ability to coach new team members and facilitate their integration
• Experience working with airline and CAA customers using ACM applications
• Ability to organize team activities and take ownership of issues until resolution
What You'll Get:
This role comes with a competitive estimated salary of SGD $120,000 - SGD $180,000 per annum, depending on your experience and qualifications. As a valued member of our team, you'll enjoy a range of benefits, including medical and dental coverage, annual leave, and professional development opportunities.
-
Digital Infrastructure Manager
4 days ago
Singapore JIB SPECIALIST CONSULTANTS PTE. LTD. Full timeJob DescriptionWe are seeking a highly skilled and experienced Digital Infrastructure Manager to join our team at JIB SPECIALIST CONSULTANTS PTE. LTD.About the Role:The successful candidate will have a strong background in BIM management, with a minimum of 10 years of experience in establishing processes and procedures for BIM in projects. They will be...
-
Desktop Infrastructure Support Specialist
2 days ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeJob OverviewWe are seeking an experienced Desktop Infrastructure Support Specialist to join our team in Singapore. As a key member of our IT team, you will be responsible for ensuring the smooth operation of our desktop infrastructure and providing expert support to our users.
-
Digital Infrastructure Specialist
1 week ago
Singapore POWSTAR ENGINEERING Full timeJob OverviewPowstar Engineering is seeking a highly skilled Digital Infrastructure Specialist to join our team. As a key member of our technical staff, you will be responsible for designing, implementing, and maintaining complex digital infrastructure systems.This role requires strong technical expertise in electrical and electronics engineering, as well as...
-
Digital Infrastructure Specialist
4 days ago
Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full timeAbout the RoleWe are seeking an experienced Digital Infrastructure Specialist to join our team at MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD. As a key member of our team, you will be responsible for ensuring the reliability and maintenance of our digital network connectivity.Job SummaryThis is a 12-month contract position located in Tuas, with a...
-
Digital Infrastructure Specialist
2 days ago
Singapore AURECON SINGAPORE (PTE.) LTD. Full timeAbout Aurecon SingaporeAurecon is an international engineering, design, and advisory company with a strong presence in Asia.As a Digital Infrastructure Specialist, you will play a key role in shaping the future of our built environment by delivering innovative solutions that combine digital technologies with traditional engineering expertise.
-
Global Network Infrastructure Specialist
4 days ago
Singapore DIGITAL DISRUPTION PTE. LTD. Full timeAbout the RoleWe are seeking a highly skilled Global Network Infrastructure Specialist to join our team at Digital Disruption Technologies PTE. LTD. As a key member of our network engineering team, you will be responsible for designing and implementing scalable and highly available global network architectures to meet our business needs.
-
Digital Infrastructure Specialist
3 days ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timeJob Summary:A highly skilled Digital Infrastructure Specialist is sought by ZENITH INFOTECH (S) PTE LTD. to take ownership of multiple application products and its operational aspects.
-
Digital Infrastructure Specialist
3 weeks ago
Singapore Singtel Full timeSingtel, a leading telecommunications provider in Singapore, is seeking a skilled professional to join its team as a Digital Infrastructure Specialist. This role offers an exciting opportunity to be part of the company's transformation into a digital generation leader.As a Digital Infrastructure Specialist, you will be responsible for operating Singtel Fiber...
-
Digital Infrastructure Specialist
2 days ago
Singapore VISIONPOWER SEMICONDUCTOR MANUFACTURING COMPANY PTE. LTD. Full timeVisionPower Semiconductor Manufacturing Company Pte Ltd, a new joint-venture 300mm semiconductor wafer manufacturing facility in Singapore, is seeking a Digital Infrastructure Specialist to join our team.About UsWe are a cutting-edge company dedicated to launching a promising future that powers next-generation devices and systems. If you share the same...
-
Financial Infrastructure Development Specialist
3 weeks ago
Singapore Asian Infrastructure Investment Bank Full timeJob OverviewA career opportunity exists for a highly skilled and experienced Financial Infrastructure Development Specialist to join the Asian Infrastructure Investment Bank (AIIB) team. The selected candidate will play a crucial role in supporting the development of sustainable infrastructure projects across various sectors.About UsThe AIIB is an...
-
IT Infrastructure Specialist
1 week ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeJob Description:Your new role will involve managing the lifecycle of desktop data-bearing assets within a top-tier international investment bank. You will be responsible for ensuring that all desktop assets are properly installed, configured, and maintained in accordance with the company's policies and procedures.You will assist the Infrastructure Service...
-
Cloud Infrastructure Specialist
1 week ago
Singapore WPH DIGITAL PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled Cloud Infrastructure Specialist to join our team at WPH DIGITAL PTE. LTD.About the RoleThis is a unique opportunity to work with cutting-edge technology and be part of our cloud infrastructure team, responsible for deploying, maintaining, and managing cloud-based applications infrastructure. You will have hands-on...
-
Digital Infrastructure Specialist
6 days ago
Singapore GRAND HYATT SINGAPORE Full timeJob OverviewWe are seeking an experienced Digital Infrastructure Specialist to join our team at Grand Hyatt Singapore. This is a fantastic opportunity for a highly motivated and organized individual to take on a challenging role in ensuring the efficient operation of our digital infrastructure.About the RoleThe successful candidate will be responsible for...
-
Digital Program Specialist
2 weeks ago
Singapore Asian Infrastructure Investment Bank Full timeDigital Program Specialist - Business Analysis (Risk Management) The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is Financing Infrastructure for Tomorrow in Asia and beyond-infrastructure with sustainability at its core. We began operations in Beijing in 2016 and have since grown to 110 approved members...
-
Cloud Infrastructure Automation Specialist
4 days ago
Singapore WPH DIGITAL PTE. LTD. Full timeWe are seeking a skilled Cloud Infrastructure Automation Specialist to join our team at WPH Digital PTE LTD.The estimated annual salary for this role is $100,000 - $120,000, depending on experience and qualifications.About the Role:This is a key position that requires a hands-on technical expert with experience in automating cloud-based production systems....
-
Digital program specialist
3 days ago
Singapore Asian Infrastructure Investment Bank Full timeDigital Program Specialist - Business Analysis (Risk Management) (Base in Beijing) The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is Financing Infrastructure for Tomorrow in Asia and beyond - infrastructure with sustainability at its core. We began operations in Beijing in 2016 and have since grown to 110...
-
Digital Infrastructure Specialist
3 weeks ago
Singapore Singtel Full time**About Singtel**Singtel is a leading telecommunications infrastructure provider in Singapore, dedicated to delivering innovative and differentiated Mobile and Fixed services for its customers.We are transforming our networks to enable the digital generation of tomorrow, with new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering,...
-
Digital Infrastructure Operations Specialist
3 weeks ago
Singapore Equinix Full timeAbout UsAt Equinix, we are the world's digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks.We enable businesses to simplify and bring together foundational infrastructure at software speed. Our trusted platform empowers organizations to access all the right places,...
-
Digital Infrastructure Strategist
1 day ago
Singapore SEMBCORP UTILITIES PTE LTD Full timeAbout the RoleWe are seeking a highly experienced Digital Infrastructure Strategist to join our Market Digital – SG & SEA team at SEMBCORP UTILITIES PTE LTD. This leadership role will oversee the successful implementation, maintenance, and optimization of digital solutions, ensuring a robust IT infrastructure, network reliability, and excellence in...
-
Singapore BANKING COMPUTER SERVICES PRIVATE LIMITED Full timeJob OverviewWe are seeking a highly skilled Digital Infrastructure Transformation Specialist to join our team at BANKING COMPUTER SERVICES PRIVATE LIMITED. As a key member of our organization, you will play a critical role in driving digital transformation initiatives and leading the optimization of our infrastructure and network systems.Key...