Sales and Service Operations Manager

2 days ago


Singapore JENMON CONSTRUCTION AND ENGINEERING PTE. LTD. Full time
About the Role:

We are seeking a highly motivated Sales and Service Operations Manager to join our team at JENMON CONSTRUCTION AND ENGINEERING PTE. LTD. In this role, you will be responsible for driving sales growth while ensuring seamless service operations.

Key Responsibilities:

* Identify and develop new business opportunities to drive revenue growth
* Maintain an existing customer base and create new customer accounts
* Achieve sales and profit targets set by the company
* Develop long-term relationships with customers through effective communication and issue resolution

Sales Focus:

* Process quotations on recommended parts within 1 day of receiving reports through eSOS
* Generate invoices for billing customers within 1 day of job completion through eSOS
* Ensure timely responses to customers and close follow-ups via email, phone call, text messaging, and faxes

Service Operations:

* Schedule and coordinate Load Tests (LT) and Visual Inspections (VI) with customers
* Update crane details in eSOS accurately
* Send mass emails to customers on new or revised service rates
* Gather customer feedback and develop corrective measures for management reviews
* Provide high-standard customer service
* Generate weekly reports to update management on progress of all enquiries and order confirmations

Service Operations Coordination:

* Conduct morning briefings with technicians to ensure awareness of job schedules
* Organize weekly operations meetings with technicians
* Work closely with supervisors to assign the right teams for jobs
* Ensure timely deliveries, quality, and quantity of parts to customers

Maintenance and Compliance:

* Maintain equipment lists and update relevant parts details regularly
* Ensure technicians wear proper and clean overalls
* Check housekeeping at the Service Area, Electrical room, truck cleanliness, and tools in toolboxes and bags

Requirements:

The ideal candidate should have strong sales and customer service skills, as well as excellent organizational and communication skills. The salary range is estimated to be around SGD $60,000 - SGD $80,000 per annum, depending on experience.

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