Senior Citrix VDI Technical Expert

23 hours ago


Singapore Crédit Agricole CIB Full time
About the Job

Crédit Agricole CIB is seeking a highly skilled Senior Citrix VDI Technical Expert to join our team in Singapore. The successful candidate will be responsible for providing technical expertise and support for all Citrix-VDI services, ensuring the overall health and stability of the technical environment within their scope.

Key Responsibilities
  1. Provide expert-level support on all escalated incidents from Level 1 engineers, ensuring timely resolution and minimal impact on business operations.
  2. Manage tasks and alerts, prioritizing critical issues and collaborating with cross-functional teams to resolve complex problems.
  3. Develop and implement change management roadmaps, execute Requests for Change (RFC), and ensure seamless transition of new technologies and features.
  4. Deliver end-to-end support for Citrix, VDI – Paris and UK, ensuring high uptime and availability of critical systems.
  5. Contribute to service improvement initiatives, identifying areas for enhancement and proposing innovative solutions.
Requirements

To succeed in this role, you must have a minimum of 3-10 years of experience in managing Enterprise Citrix environments, preferably in the financial sector. Microsoft and Citrix certifications such as MSCA and CCA are highly valued. You should possess strong knowledge of CVAD 7.x, PVS, Windows 2016, and latest versions of the product, as well as experience with Provisioning Services on Windows 2016, Hyper-V, and NetScaler/ADC.

In addition, you should have in-depth working knowledge of the Windows environment, with at least 3-5 years of Windows administration experience and a strong understanding of network concepts. Experience with Altiris deployment tools, Appsense/Ivanti, and Visual Basic, Powershell scripting is also desirable.

A proven track record of working in a dynamic and fast-paced environment, with excellent communication, interpersonal, and troubleshooting skills is essential. Self-motivation, direction, and a keen attention to detail are also required, as you will work autonomously and make decisions that impact the organization's IT infrastructure.

Work Schedule

The ideal candidate will be required to work on Paris and/or New York and/or Asia time zone*, with flexibility to adjust their schedule as needed. May be required to be available for on-call support during non-business hours and/or on weekends. Allowance is claimable for such hours.



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