Sales Performance Associate
4 days ago
We are seeking a highly motivated and customer-focused Sales Performance Associate to join our team at WINTER TIME PTE. LTD.
About the RoleThe ideal candidate will have strong sales skills, excellent communication abilities, and a passion for delivering exceptional customer service. As a Sales Performance Associate, you will play a crucial role in driving sales growth and maintaining a positive customer experience.
Responsibilities- Maximize sales opportunities to achieve sales targets through proactive customer engagement and effective product knowledge.
- Maintain a professional attitude with sincerity and enthusiasm, reflecting commitment to our customers.
- Provide initiative and deliver excellent customer service to meet or exceed customer satisfaction levels.
- Understand and manage product knowledge, taking responsibility for store team members' product awareness.
- Assess customer profiles, buying trends, and competitive information to drive business decisions.
- Process incoming and outgoing merchandise while ensuring loss prevention compliance within the store.
- Work non-traditional hours on weekends and holidays as required.
- Deliver extraordinary service to customers, ensuring their needs are met promptly and professionally.
- Act as an effective and efficient team player, collaborating with colleagues to achieve sales targets and maintain a positive work environment.
- Manage inventory according to company guidelines, ensuring accurate stock levels and minimizing losses.
- Stay up-to-date with promotional events and sales, utilizing this knowledge to enhance customer offerings and drive sales growth.
- Handle customer questions, complaints, and issues in a professional and courteous manner.
- Support retail sales staff in achieving sales targets and provide coaching to enhance their performance.
- Maintain good housekeeping standards, adhere to all operational procedures, and uphold Company image at all times.
- Strong customer service mentality, proactive, and willing to learn attitude.
- Good team player with a positive personality.
- Able to perform retail operational hours, including weekends and public holidays.
- Assisting and supporting the Supervisor/Assistant Supervisor is required.
- Minimum 1 or 2 years relevant working experience.
- Able to work island-wide in rotation, retail hours, weekends, and public holidays.
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