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Infrastructure Services Coordinator
1 week ago
We're a collaborative and inclusive team that values open communication and collaboration. Our goal is to provide an exceptional customer experience by delivering a new way for Infrastructure to be delivered to our customers. As a Customer Operations Lead, you'll be part of a team that works cross-functionally and across Amazon teams to identify and apply best practices and continuous process improvement efforts.
About The Role
This role is with our AWS Global Field Operations team - delivering a new way for Infrastructure to be delivered to our customers. You'll collaborate with people across AWS to help us deliver a truly consistent hybrid experience. As a Customer Operations Lead, you'll lead program management efforts associated with installations, break/fix, and retrieval activities, thereby enabling an optimized customer experience.
Main Responsibilities
1. Serve as program manager for all orders within assigned regions, partnering with leadership teams, operations technicians, service support teams, and third-party partners to deliver against established service level agreements (SLAs)
2. Lead all scheduling and coordination efforts, including formalizing assignments of technicians and/or third-party technicians, coordinating travel schedules to align with customer requirements, and navigating supply/materials logistics to ensure all required materials and human capital are prepared for on-schedule servicing
3. Serve as primary point of contact for customers, maintaining accountability for coordinating on-site schedules and logistics and effectively communicating these requirements to all applicable teams and partners
4. Program manage efforts related to transferring assets across state/province and/or country lines, partnering with applicable internal and external teams to minimize delays in the delivery of required materials/assets
About You
We're looking for someone who is self-motivated, able to work independently, and possesses excellent communication skills. If you have 2+ years of experience working in a program management capacity, a degree in a technical field, and the ability to operate autonomously and manage to a schedule, we'd love to hear from you.
