IT Configuration Management Specialist

6 days ago


Singapore PROGRAM PLANNING PROFESSIONALS PTE LTD Full time
Configuration Management Specialist Job Overview

About the Role:

Program Planning Professionals PTE LTD is seeking a highly skilled Configuration Management Specialist to join our team. This individual will be responsible for administering and executing the configuration management process, ensuring data integrity within our Configuration Management Database (CMDB).

About You:

To succeed in this role, you should have expert knowledge of ServiceNow CMDB and experience with ITIL Framework, ITSM tools/processes/capabilities, and ITAM methodologies. Familiarity with export, transform, and load data management technologies and interface analysis skills are also essential.

Key Responsibilities:
  • Ensure recording and maintenance of CI information and relationships for all in-scope CIs contained within the CMDB.
  • Troubleshoot CMDB technical issues, including feed issues, data integration, and bugs.
  • Provide expertise on the structure of the CMDB, including CI types, naming conventions, required and optional attributes, and relationships.
  • Oversee and perform configuration audits on a regular basis, identifying records with incorrect or outdated information, and coordinate with CI owners to remediate data inaccuracies.
  • Monitor health of the CMDB, recommending process, design, or operational updates to reduce time and cost requirements for CMDB upkeep and improve overall data quality.
  • Serve as SPOC for Service Now IT4IT team and Technical RUN Teams for operational topics.

Qualifications and Profile:

  • Expert knowledge of ServiceNow CMDB.
  • Understanding of ServiceNow Discovery and Service Mapping tool.
  • Familiarity with the ITIL Framework, ITSM tools/processes/capabilities, and ITAM methodologies.
  • Familiarity with export, transform, and load data management technologies.
  • Interface analysis: SQL, Excel (Marco, VBA), Power BI, Batch (Powershell) skills.
  • Infrastructure Skills: Good understanding of Database Infra, Cluster infra, Middleware infra, CTRL-M, MQ for enhancement in Service Now.
  • ServiceNow Analysis: Understanding of ImportSet process, CI models in Service Now.
  • Having knowledge of monitoring tools and scheduling jobs will be a plus.
  • Configuration Management / IT Asset Management experience of 3-5 years is mandatory.
  • Overall IT experience: 6 Years +.
  • IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT.

Estimated Salary: $80,000 - $110,000 per annum, depending on location and experience.

Location: Flexible work arrangements with options to work from Paris, New York, or Asia time zones.



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