Sales and Customer Service Associate

4 days ago


Singapore NTUC LearningHub Pte Ltd Full time

Job Description:

We are seeking a Sales and Customer Service Associate to join our team at NTUC LearningHub Pte Ltd. The successful candidate will be responsible for communicating with trainees regarding payment instructions, payment timelines, and any queries related to payment processing.

The ideal candidate will have excellent communication skills, with the ability to communicate clearly and precisely with trainees. Additionally, they will be proficient in using Microsoft Office applications, particularly Excel, to accurately record and track payment transactions and communication updates.

Key Responsibilities:

  • Communicate with trainees regarding payment instructions, payment timelines, and queries related to payment processing
  • Manage SkillsFuture claim process, including assisting trainees with submissions and verifying eligibility
  • Prepare regular reports summarizing payment status, outstanding balances, and discrepancies
  • Reconcile payment records and resolve any discrepancies or issues in a timely manner

Requirements:

  • Diploma or degree in a relevant discipline
  • Prior experience in administrative support, customer service, or sales coordination roles
  • Familiarity with training management systems, data analysis tools, and workflow automation platforms
  • Strong proficiency in using Microsoft Office applications

Benefits:

We offer a competitive salary package and opportunities for professional growth and development. If you are a motivated and detail-oriented individual looking for a challenging role, please submit your application.



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