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NLP Algorithm Engineer

3 weeks ago

Singapore Hireio, Inc. Full time

About TikTok

TikTok is the leading platform for short-form mobile videos, committed to inspiring creativity and bringing joy to users worldwide.

Our E-commerce Department

We prioritize innovation and collaboration in our offices around the world.

Why Work with Us?
  • We aim to inspire creativity and foster a collaborative environment where every challenge is an opportunity to learn and innovate.
  • Join us to make an impact for yourself, our company, and the communities we serve.
Job Description

Our e-commerce department is responsible for researching and developing NLP algorithms for TikTok's overseas e-commerce business. Key areas include intelligent customer service and machine translation.

Responsibilities:
  1. Develop intelligent customer service solutions for TikTok and its affiliates, focusing on automated robots and intelligent assistance.
  2. Intelligent dialogue systems for customer interaction.
  3. Active service and intelligent marketing solutions to enhance customer experience.
  4. Algorithms for identifying customer intent and answering various inquiries.
Key Responsibilities Include:
  1. Conducting R&D in NLP, focusing on: language understanding (intention and emotion recognition, FAQ), building intelligent dialogue systems (mining questions and answers).
  2. Multilingual text generation (product descriptions, dialogue summaries, email responses). Machine translation (product titles, details, and communications).
  3. Cross-lingual search (matching and vector retrieval). Develop scalable and optimized AI/ML models.