Executive Automotive Service Director
15 hours ago
Benchmark Staffing Solutions is a reputable leader in the automotive industry, renowned for its commitment to excellence and customer satisfaction. Our company culture emphasizes diversity, equality, and opportunities for growth and development.
About the Job
We are seeking an experienced Executive Automotive Service Director to join our team. This role requires a strong understanding of the automotive industry, with a minimum of 5 years of experience in premium brand automotive business. The ideal candidate will have in-depth knowledge of aftersales disciplines, including service, bodyshop, parts, pre-delivery, trade sales, and customer service. Additionally, they should have excellent communication skills, be result-driven, and possess strong business acumen.
Job Responsibilities
The Executive Automotive Service Director will be responsible for leading the aftersales service team in achieving set goals and objectives. They will ensure that business objectives, KPIs, customer service satisfaction, service processes, and operating profits are closely monitored and met. Key responsibilities include managing daily cars intake, operating expenses, and maintaining workshop efficiency, productivity, and utilization usage. The successful candidate will also be responsible for recruitment and deployment of staff, ensuring daily operations run optimally. Furthermore, they will maintain compliance with workplace health and safety regulations and ensure the service centre meets retail standard requirements.
Key Performance Indicators (KPIs)
The Executive Automotive Service Director will be evaluated based on their ability to meet the following KPIs:
- Degree of efficiency, productivity, and utilization rate
- Service sales turnover
- Net promoter score (NPS)
Required Skills and Qualifications
The ideal candidate should possess the following skills and qualifications:
- Broad understanding of the automotive industry
- Minimum 5 years of experience in premium brand automotive business
- In-depth understanding of aftersales disciplines
- Excellent communication skills
- Result-driven and strong business acumen
- Able to analyse and use financial reports
Salary and Benefits
We offer a competitive salary package, commensurate with experience, ranging from $120,000 to $180,000 per annum, depending on qualifications and performance. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plans, and paid time off. We believe in investing in our employees' growth and development, offering training and coaching opportunities to enhance their skills and competencies.
How to Apply
If you are a motivated and results-driven individual with a passion for the automotive industry, please submit your application, including your updated CV, salary expectations, and contact details.
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