Senior Customer Engagement Specialist
3 days ago
Skillful and organized Senior Customer Engagement Specialist sought by GRACECAL PTE. LTD. to coordinate customer interactions, provide excellent support, and contribute to the company's growth.
About Us:
GRACECAL PTE. LTD. is a leading industry player dedicated to delivering exceptional customer experiences. We strive to build strong relationships with our customers, understanding their needs, and providing tailored solutions.
Responsibilities:
- Customer Service & Support:
- Create a positive customer experience through prompt and professional communication, issue resolution, and after-sales support.
- Enquiry Management:
- Manage and follow up on customer enquiries in a timely manner, ensuring all concerns are addressed efficiently.
- Cold Calling & Networking:
- Identify new business opportunities through cold calling and networking, fostering strong relationships with potential clients.
- Sales Quotations & Reports:
- Prepare accurate sales quotations and reports, providing valuable insights into customer preferences and market trends.
- Collaboration & Training:
- Work closely with internal teams to address operational issues and ensure a smooth sales process for our customers, while receiving ongoing training and development opportunities.
Requirements:
Successful candidates will have a proven track record in sales, customer service, or a related field, as well as excellent communication, interpersonal, and problem-solving skills. They will also be familiar with Microsoft Office and possess a strong ability to work independently and collaboratively within a team environment.
What We Offer:
A competitive salary of SGD $45,000 per annum, attractive benefits package, and opportunities for growth and professional development. If you're passionate about delivering exceptional customer experiences and contributing to a dynamic team, we encourage you to apply.
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