Senior Customer Engagement Specialist

3 days ago


Singapore GRACECAL PTE. LTD. Full time
Job Description
Skillful and organized Senior Customer Engagement Specialist sought by GRACECAL PTE. LTD. to coordinate customer interactions, provide excellent support, and contribute to the company's growth.

About Us:
GRACECAL PTE. LTD. is a leading industry player dedicated to delivering exceptional customer experiences. We strive to build strong relationships with our customers, understanding their needs, and providing tailored solutions.

Responsibilities:
  • Customer Service & Support:
  • Create a positive customer experience through prompt and professional communication, issue resolution, and after-sales support.
  • Enquiry Management:
  • Manage and follow up on customer enquiries in a timely manner, ensuring all concerns are addressed efficiently.
  • Cold Calling & Networking:
  • Identify new business opportunities through cold calling and networking, fostering strong relationships with potential clients.
  • Sales Quotations & Reports:
  • Prepare accurate sales quotations and reports, providing valuable insights into customer preferences and market trends.
  • Collaboration & Training:
  • Work closely with internal teams to address operational issues and ensure a smooth sales process for our customers, while receiving ongoing training and development opportunities.

Requirements:
Successful candidates will have a proven track record in sales, customer service, or a related field, as well as excellent communication, interpersonal, and problem-solving skills. They will also be familiar with Microsoft Office and possess a strong ability to work independently and collaboratively within a team environment.

What We Offer:
A competitive salary of SGD $45,000 per annum, attractive benefits package, and opportunities for growth and professional development. If you're passionate about delivering exceptional customer experiences and contributing to a dynamic team, we encourage you to apply.

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