System Support and Operations Specialist

3 days ago


Singapore Mizuho Bank Full time

The System Support and Operations Specialist will play a crucial role in the Singapore Administration Department, System Operation and Field Support section. Key responsibilities include:

Job Responsibilities
  • Assist Senior HelpDesk Lead to manage and lead HelpDesk & Field Support teams.
  • Train staffs in both HelpDesk & Field Support and vendors on various technical aspects.
  • Perform daily tasks related to HelpDesk & Field Support, including troubleshooting and reporting incidents to superiors.
  • Propose solutions to improve HelpDesk & Field Support tasks and processes.
  • Led projects as project manager, supervising team members and proposing alternative solutions when needed.
  • Analyze HelpDesk & Field Support tasks and provide plans for improvements.
  • Perform ad-hoc assignments as instructed by superiors.
  • Assist Senior HelpDesk Lead in day-to-day management of HelpDesk & Field Support Team.
Job Requirements
  • Strong communication and customer service skills.
  • Problem-solving abilities with patience and empathy when dealing with end-users.
  • Technical proficiency with computer software.
  • Prior experience in IT support may be preferred.
  • Business-level proficiency in English is required for system discussions, meetings, and report writing.

This role offers an attractive salary of SGD 6000 - 8000 per month, depending on experience, and provides opportunities for professional growth and development in a dynamic banking environment.



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