System Support and Operations Specialist
3 days ago
The System Support and Operations Specialist will play a crucial role in the Singapore Administration Department, System Operation and Field Support section. Key responsibilities include:
Job Responsibilities- Assist Senior HelpDesk Lead to manage and lead HelpDesk & Field Support teams.
- Train staffs in both HelpDesk & Field Support and vendors on various technical aspects.
- Perform daily tasks related to HelpDesk & Field Support, including troubleshooting and reporting incidents to superiors.
- Propose solutions to improve HelpDesk & Field Support tasks and processes.
- Led projects as project manager, supervising team members and proposing alternative solutions when needed.
- Analyze HelpDesk & Field Support tasks and provide plans for improvements.
- Perform ad-hoc assignments as instructed by superiors.
- Assist Senior HelpDesk Lead in day-to-day management of HelpDesk & Field Support Team.
- Strong communication and customer service skills.
- Problem-solving abilities with patience and empathy when dealing with end-users.
- Technical proficiency with computer software.
- Prior experience in IT support may be preferred.
- Business-level proficiency in English is required for system discussions, meetings, and report writing.
This role offers an attractive salary of SGD 6000 - 8000 per month, depending on experience, and provides opportunities for professional growth and development in a dynamic banking environment.
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