Service Delivery Lead

6 days ago

Singapore Assurity Trusted Solutions Full time
About the Role

We are seeking an IT Operations Manager to lead our operations team and ensure the effective management of incidents within our IT environment.

A brief summary of your job responsibilities:

  • Manage incident management processes to ensure timely resolution and minimal disruption to services.
  • Collaborate with various teams to efficiently manage incidents and ensure effective communication throughout the incident lifecycle.
  • Develop and implement operational standards, best practices, and procedures for incident management.
  • Conduct post-incident reviews to identify areas for process improvement.
  • Monitor system performance and availability, taking proactive measures to mitigate potential issues.
  • Lead IT operations activities to ensure seamless service delivery and compliance with internal and external standards.
  • Report to senior management on incident trends, service performance, and improvement initiatives.
  • Provide leadership and mentorship to the ops and incident management team, fostering a culture of continuous improvement.
Requirements

To be successful in this role, you will need:

  • Minimum 5 years of experience in IT operations and incident management roles.
  • Strong knowledge of ITIL best practices and certification, preferably ITIL v3 or v4.
  • Experience with incident management tools and IT service management software.
  • Proven ability to lead and manage teams in a fast-paced IT environment.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Familiarity with IT infrastructure, security principles, and operational risk management.
  • Ability to manage multiple priorities and projects effectively.
What We Promote

We promote a learning culture and encourage you to grow and learn. A competency framework is in place to help you develop your career with us.

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