Hotel Operations Director
2 days ago
Hotel Operations Director
About the Role:The Hotel Operations Director is responsible for overseeing daily hotel operations, providing strategic direction and ensuring guest satisfaction while driving profitability and operational excellence.
Duties and Responsibilities:- Lead and manage the hotel team to drive financial success and guest satisfaction by exceeding key performance indicators.
- Develop revenue-generating strategies in collaboration with Sales and Marketing teams.
- Stay ahead of market trends and seize new opportunities.
- Inspire a culture of excellence by providing strong leadership to all team members.
- Monitor and develop team member performance, particularly the executive team and department heads.
- Foster a workplace where every team member thrives and contributes to the property's collective goals.
- SUPPORT AND MANAGE THE HOTEL'S BUDGET, INCLUDING REVENUE FORECASTING, EXPENSE CONTROL, AND CAPITAL EXPENDITURES.
- Regularly evaluate and analyze the hotel's financial landscape and adjust course to meet and surpass financial objectives.
- Ensure the highest standards of hotel upkeep, safety, and guest satisfaction.
- Conduct regular inspections to ensure compliance with quality and brand standard requirements.
- Implement improvement initiatives to enhance overall guest experience and hotel reputation.
- Prior General Manager or Hotel Manager experience in a large, complex Tier 1 city hotel.
- Proven experience in managing large hotel operations.
- Strong knowledge and experience in F&B and events.
- Success in driving commercial returns and revenue.
- Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team.
- Outstanding communication and negotiation skills with a customer-first mindset.
- Solid grasp of financial management principles and experience in budgeting and forecasting.
- Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry.
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