Piano Center Operations Manager

1 month ago

Singapur, Singapore Joy Waltz Academy Full time

About the Role

We are seeking a highly skilled and experienced leader to join our team as the Piano Center Operations Manager. In this role, you will be responsible for managing all aspects of the piano center's operations, including staffing, scheduling, customer service, and facility management.

Key Responsibilities

  • Recruit, train, and supervise a team of piano instructors, administrative staff, and support personnel.
  • Develop and implement operational policies and procedures to ensure efficient workflows and high-quality service delivery.
  • Oversee the registration process for piano lessons, classes, and events, and handle billing, payments, and financial transactions with customers.
  • Foster a positive and supportive work environment, promote teamwork among staff members, and provide ongoing coaching and feedback.
  • Develop and implement marketing strategies to promote the piano center, attract new students, and retain existing customers.
  • Coordinate advertising campaigns, including digital marketing, social media, and traditional advertising methods.
  • Represent the piano center at community events, concerts, and fairs to enhance visibility and networking opportunities.
  • Collaborate with piano instructors to develop and update curriculum materials for different levels and styles of piano instruction.
  • Ensure that teaching methods and materials align with industry standards and student needs.
  • Prepare and manage the budget for the piano center, monitor financial performance, and implement cost-saving measures where necessary.
  • Oversee maintenance and repairs of equipment and facilities, and ensure compliance with health and safety regulations.
  • Organize and oversee recitals, concerts, competitions, and other events hosted by the piano center, including venue booking, scheduling, promotion, and staffing.

About You

  • Proven experience in a leadership or management role, preferably in a music education or arts-related setting.
  • Strong organizational and multitasking abilities, with excellent attention to detail.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with students, parents, staff, and stakeholders.
  • Proficiency in Microsoft Office Suite and experience with database management systems (e.g., CRM software).
  • Knowledge of marketing principles and experience with digital marketing tools and techniques.
  • Passion for music education and commitment to fostering a supportive and inclusive learning environment.
  • Flexibility to work evenings and weekends as needed to accommodate the center's schedule and events.

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