E-Commerce Operations Manager

2 weeks ago


Singapore EU YAN SANG (SINGAPORE) PRIVATE LIMITED. Full time
Job Title: E-Commerce Operations Manager

EU YAN SANG (SINGAPORE) PRIVATE LIMITED. is seeking a highly skilled E-Commerce Operations Manager to oversee the day-to-day management of our e-commerce website.

Key Responsibilities:
  • Manage product listings, ensuring accuracy of descriptions, images, and prices.
  • Set and update product prices, apply discounts, and manage promotional campaigns.
  • Monitor and process online orders, ensuring accurate and on-time fulfilment.
  • Manage online payment gateways and troubleshoot payment issues.
  • Address customer inquiries, concerns, and returns related to online orders.
  • Collaborate with the Logistics team to ensure accurate and efficient shipping and delivery of online orders.
  • Handle returns, exchanges, and refunds according to company policies and industry standards.
Requirements:
  • Bachelor's degree or Diploma in E-commerce, Marketing, Business, or a related field.
  • Proven experience in e-commerce operations and digital marketing.
  • Familiarity with e-commerce platforms, content management systems, and analytics tools.
  • Strong analytical and data-driven decision-making skills.
  • Excellent communication and interpersonal skills.
  • Attention to detail.
  • Ability to work both independently and as part of a team.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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