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Leadership Expert in Heavy-Duty Truck Operations

2 weeks ago

Singapore beBeeTechnical Full time
Job Title

Aftersales Technical Manager: Leadership Role for Heavy-Duty Truck Operations in APAC


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Are you a seasoned expert in heavy-duty automotive aftersales? Do you possess excellent leadership skills and experience in technical support? We are seeking an Aftersales Technical Manager to lead our team in providing exceptional service to customers across the Asia-Pacific region.



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  • Key Responsibilities:

    • Act as lead technical advisor for importers and dealership networks across APAC, ensuring timely and effective resolution of technical issues.

    • Coordinate issue escalation and resolution with global engineering and warranty teams, fostering a culture of excellence and collaboration.

    • Oversee diagnostic procedures, retrofit support, and technical documentation for local adaptation, driving innovation and quality.

    • Deliver targeted training programs to enhance dealership service capabilities, empowering our partners to succeed.

    • Monitor field performance and initiate improvement actions for recurring product issues, proactively addressing potential problems.

    • Conduct detailed investigations for fire, accident, and critical safety incidents, upholding the highest standards of safety and responsibility.

    • Liaise with internal safety units, third-party assessors, and regulatory bodies for root cause analysis, promoting a culture of transparency and accountability.

    • Host periodic product quality seminars and knowledge-sharing sessions, fostering a spirit of collaboration and continuous learning.

    • Facilitate structured communication between APAC importers and global HQ technical teams, ensuring seamless coordination and alignment.

    • Guide service readiness during new product launches or regional adaptation, guaranteeing a smooth transition and optimal results.

    • Support APAC dealers with compliance documentation, service bulletins, and workshop standards, providing essential resources for success.


">Requirements:
  • Essential Qualifications:

    • 5-8 years of experience in heavy-duty automotive aftersales, preferably across APAC dealership networks.

    • Strong foundation in mechanical and electrical systems, diagnostics, and warranty procedures.

    • Soft skills such as crisis management, training delivery, and structured reporting.


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