Travel Domain Expert
3 days ago
This is an exciting opportunity to lead a team of professionals in the travel industry. As a Team Leader, Operations, you will be responsible for providing guidance, instruction, and leadership skills to inspire your team to perform at their optimum.
Main Responsibilities:
Create and maintain a positive and professional learning environment
Develop process curriculum by attending conference calls and meetings to identify customer requirements
Partner with Team Leaders and operations manager for course deliverables, establish expectations and risks, and determine specific training needs for the staff
Create high-quality deliverables within projected deadlines
Monitor effectiveness of the training program and make recommendations for improvement when necessary
Coach and provide support to the staff for the assigned process
Requirements:
You have experience in the travel domain
Expert hands-on knowledge on all aspects of the travel reservations process and technology products, including airline GDS
Ability to understand the big picture and offer suggestions and feedback to improve the overall operation
Proven excellence in customer service delivery
Working knowledge of all MS applications including Word, Project, Excel, Power Point
Good oral and written communication skills. Ability to foster effective teamwork and demonstrates adaptability and flexibility
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