Network Operations Center Engineer

3 weeks ago


Singapore Sea Full time

At Sea, our Network Operations Center (NOC) plays a vital role in ensuring the reliability and performance of our servers and services. As a member of our team, you will be responsible for monitoring and troubleshooting our network infrastructure, identifying potential issues, and escalating them to the relevant teams.

Key Responsibilities:

Monitoring and Support:

  • Provide level 1 management, monitoring, and support for our network infrastructure, servers, and services.
  • Monitor our services and respond to graph/log anomalies and system alerts.
  • Identify issues according to standard operating procedures (SOPs) and escalate them for resolution when necessary.

Incident Management:

  • Perform root cause analysis on critical system issues.
  • Collect, evaluate, and track improvement plans with the engineering team.
  • Control loss budgets with multiple engineering stakeholders.

Cross-Team Coordination:

  • Support and connect local teams with engineering stakeholders on issue reporting, resolution, and verification.
  • Coordinate planned operations (e.g. network maintenance) between the infrastructure team and the engineering team.

Monitoring Analysis:

  • Summarize and report on monitored systems on a regular basis and convert data insights into actionable items.

Qualifications:

  • Bachelor's degree in computer science, engineering, information systems, or a related field.
  • Less than 1 year of experience welcomed.
  • Knowledge of computer systems and computer networks.
  • Competent in technical report writing and documentation.

Language: English



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