Network Operations Center Engineer
3 weeks ago
At Sea, our Network Operations Center (NOC) plays a vital role in ensuring the reliability and performance of our servers and services. As a member of our team, you will be responsible for monitoring and troubleshooting our network infrastructure, identifying potential issues, and escalating them to the relevant teams.
Key Responsibilities:
Monitoring and Support:
- Provide level 1 management, monitoring, and support for our network infrastructure, servers, and services.
- Monitor our services and respond to graph/log anomalies and system alerts.
- Identify issues according to standard operating procedures (SOPs) and escalate them for resolution when necessary.
Incident Management:
- Perform root cause analysis on critical system issues.
- Collect, evaluate, and track improvement plans with the engineering team.
- Control loss budgets with multiple engineering stakeholders.
Cross-Team Coordination:
- Support and connect local teams with engineering stakeholders on issue reporting, resolution, and verification.
- Coordinate planned operations (e.g. network maintenance) between the infrastructure team and the engineering team.
Monitoring Analysis:
- Summarize and report on monitored systems on a regular basis and convert data insights into actionable items.
Qualifications:
- Bachelor's degree in computer science, engineering, information systems, or a related field.
- Less than 1 year of experience welcomed.
- Knowledge of computer systems and computer networks.
- Competent in technical report writing and documentation.
Language: English
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