Senior Credit Card Acquisition and Support Specialist

5 hours ago


Singapore ALLEGIS GROUP SINGAPORE PRIVATE LIMITED Full time
Job Description

We are seeking a highly skilled Credit Card Acquisition and Support Specialist to join our team in Singapore.

Company Overview

The Allegis Group is a leading global talent agency with a presence in over 20 countries. Our Singapore office is part of this international network, providing a wide range of services to clients across various industries.

Job Summary

This role involves driving high standards of customer satisfaction and service quality in the area of credit card acquisition and support. You will work closely with key stakeholders to improve customer journey, reduce turnaround time, and remove employee toil.

Responsibilities
  • Review and improve existing processes and policies with Credit Ops, Tech, Credit Policy, and other Risk Management teams to enhance customer experience and increase STP rates.
  • Review customer journey and gather requirements to automate campaign fulfillment and ensure all exception scenarios are covered to reduce call volume.
  • Manage and resolve customer exceptions related to Customer Onboarding and Credit Card application.
  • Drive standardization of internal processes across acquisition fulfillment and improve efficiency through automation of reports.
  • Perform accuracy checks of daily, monthly, and ad-hoc reports and ensure timely completion with zero errors.
Required Skills and Qualifications
  • Degree holder with at least 2-3 years of relevant working experience.
  • Proficient in Microsoft Excel, including experience with formulas and basic functions.
  • Able to quickly learn and adapt to new systems and tools. Training will be provided for internal systems.
  • Knowledge in Payments business, especially credit cards. Experience in a financial institution or in the payments industry is advantageous.
  • Good analytical, interpersonal skills, and problem-solving skills with ability to manage stakeholders.
  • Strong attention to detail and accuracy, independent, self-motivated, and good time management.
Estimated Salary

Singaporean candidates can expect an estimated salary of SGD $4,500 - SGD $6,000 per month, depending on qualifications and experience.



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