Senior Application Specialist

2 weeks ago

Singapore beBeeProductionSupport Full time $85,000 - $125,000

Production Support Analyst

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  • We are seeking an experienced and skilled Production Support Analyst to join our team. The ideal candidate will have a proven track record of delivering high-quality support, ensuring production stability and minimizing downtime.
Key Responsibilities:
  • Perform root cause analysis on application defects and provide solutions for remediation
  • Prioritize defects and plan for production releases based on defect criticality or quarterly releases
  • Develop program code, support end-to-end testing in SIT, UAT, and deployment to Production environments
  • Ensure production stability by completing necessary risk and impact assessments before deployments
  • Communicate clearly and concisely with stakeholders regarding application-related issues or queries
  • Assist production level 2 support with investigation, root cause finding, and feasibility of recovery approaches as needed
  • Follow up on defect closure and meet defect closure KPIs
  • Share production defect support learning with internal teams to improve quality and minimize future defects
  • Update application documentation properly for each production release
Requirements:

Education:

  • Bachelor's Degree in Computer Science or related field
  • 3 or more years' of Production Support L3 experience across multiple technologies/platforms
  • Strong troubleshooting and problem-solving skills
  • Excellent written and oral communication skills, managing users/vendors/customers effectively
  • Experience with end-to-end development following the Software Development Life Cycle (SDLC)
  • Ability to adapt quickly to new technologies/environments
  • Experienced and knowledgeable in Core Banking modules
  • Familiarity with bulk file transactions and payments domains is preferable
  • Understanding of incident and problem management processes
  • Knowledge of agile methodologies
Domain/Technical Skills:

Proficient in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL, and Query400

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