End User Support Specialist

3 weeks ago


Singapore Flintex Consulting Pte Ltd Full time

We are seeking a dedicated and customer-focused technical service provider to join our IT team at Flintex Consulting Pte Ltd. This role is perfect for someone with a passion for technology and a desire to help others.

Job Overview

The ideal candidate will provide technical support to end users, ensuring the smooth operation of video conferencing systems and other hardware, software, and network issues. They will work collaboratively with other IT team members to resolve complex technical issues.

This position offers opportunities for professional development and growth in a friendly and collaborative work environment. We offer a competitive salary and benefits package, making it an attractive opportunity for those looking to advance their careers.

Key Responsibilities
  • Provide technical support to end users for hardware, software, and network issues.
  • Troubleshoot and resolve issues related to video conferencing systems (e.g., Zoom, Microsoft Teams).
  • Assist with the setup, configuration, and maintenance of video conferencing equipment.
  • Conduct training sessions for end users on video conferencing tools and best practices.
  • Monitor and maintain IT infrastructure to ensure optimal performance.
  • Document and track support requests and resolutions using a ticketing system.
Requirements

To be successful in this role, you will need:

  • An ITE or diploma in Information Technology, Computer Science, or a related field.
  • 0-2 years of experience in IT support or a related role.
  • Strong knowledge of video conferencing tools such as Zoom and Microsoft Teams.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Customer-focused with a positive attitude and a willingness to learn.
Benefits

In addition to a competitive salary and benefits package, we offer:

  • Opportunities for professional development and growth.
  • A friendly and collaborative work environment.

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