Global Supply Chain Coordinator

5 days ago

Singapore ARAMEX INTERNATIONAL LOGISTICS PRIVATE LTD. Full time

Unlock your potential in a dynamic logistics environment with ARAMEX INTERNATIONAL LOGISTICS PRIVATE LTD.

We are seeking an experienced Global Supply Chain Coordinator to join our team in Singapore.

About the Role

As a Global Supply Chain Coordinator, you will play a crucial role in ensuring seamless logistics operations from supplier locations to Aramex warehouse. Your responsibilities will include expediting logistics arrangements, receiving materials in the warehouse, and updating system records accurately.

You will also review data sheets received from the origin, verify information accuracy, and report any discrepancies to customers promptly. Additionally, you will manage daily customer complaints related to logistics and warehouse operations, ensuring timely investigation and resolution.

Your excellent communication skills will enable you to interact regularly with customers, understand their needs, address concerns, and gather feedback on service quality. You will also collaborate with frontline staff and customers to identify areas for improvement and implement approved enhancements effectively.

About You

To succeed in this role, you will require proven experience in logistics coordination, warehouse management, or a similar role within the logistics or transportation industry. Strong organizational skills, attention to detail, and problem-solving abilities are essential. Excellent communication and interpersonal skills are also necessary to interact professionally with customers and internal stakeholders.

You will have a customer-focused mindset, with a commitment to delivering high-quality service. Knowledge of logistics regulations and best practices is preferred.

Key Responsibilities

  • Expedite logistics arrangements from supplier locations to Aramex warehouse, ensuring timely and efficient transportation of materials.
  • Ensure prompt receipt of materials in the warehouse and update system records accurately to reflect inventory movements.
  • Review appropriate data sheets received from the origin at the point of material reception, verifying the accuracy of information.
  • Report any discrepancies identified during material reception to the customer promptly, ensuring transparency and effective communication.
  • Manage daily customer complaints related to logistics and warehouse operations, ensuring timely investigation and resolution to maintain customer satisfaction.
  • Interact regularly with customers to understand their needs, address concerns, and gather feedback on the quality of service provided.
  • Monitor changing customer needs and service requirements, collaborating with frontline staff and customers to identify areas for improvement.
  • Responsible for SRN creation & follow up on cases/complaints.
  • Manage shipment in and out movement through warehouse management system and other systems if required.
  • Ensure all documents pertaining to all shipments are archive as per SOP.
  • Make recommendations for service enhancements based on customer feedback and operational insights and implement approved improvements effectively.
  • Uploading vendor invoices on timely manner in Cargo wise systems for billing.

Benefits

We offer a competitive salary range of SGD 45,000 - 65,000 per annum, depending on experience. Other benefits include opportunities for professional growth and development, a collaborative work environment, and a chance to be part of a global logistics leader.

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