
Seafreight Customer Experience Coordinator
1 day ago
Your primary objective as a Customer Service Officer will be to provide top-notch customer service and support to our clients in the seafreight industry.
Key Responsibilities:
• Respond promptly to customer inquiries, addressing their concerns and resolving issues efficiently.
• Collaborate with overseas agents to gather information on requirements and rates, ensuring seamless communication and coordination.
• Prepare accurate and complete shipping documentation for LCL and FCL shipments.
• Work closely with import and export teams to guarantee precision in documentation and invoicing.
• Liaise effectively with carriers, customers, and suppliers to ensure smooth delivery of shipments.
• Provide quotations upon application and arrange for the packing/labelling of Dangerous Goods when necessary.
• Close files every month and declare DG from time to time as required.
Requirements:
• Diploma or Degree in a relevant field is preferred.
• Minimum 3 years of experience in freight forwarding, preferably in both airfreight and seafreight.
• Possess exceptional communication and interpersonal skills, enabling effective collaboration with colleagues and external partners.
What We Offer:
We foster a culture of growth, development, and recognition, providing opportunities for professional and personal growth. Our comprehensive benefits package includes competitive annual leave entitlement, pension, health, and life assurance.
About CEVA Logistics:
We value your career aspirations and offer numerous opportunities for advancement within our organization. Join us for a rewarding and challenging career in logistics.
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