Freight Forwarding Operations Specialist

3 days ago


Singapore beBeeOperations Full time $36,000 - $42,000

Job Overview:

The Freight Forwarding Operations Manager is responsible for overseeing the day-to-day freight operations, ensuring seamless coordination and customer satisfaction.

Key Responsibilities:

  • Operational Management
  • Oversee all aspects of freight forwarding, including air, LCL, FCL, breakbulk, and cross-trade shipments.
  • Coordinate with internal departments to ensure efficient and effective logistics services.
  • Customer & Stakeholder Engagement
  • Build and maintain strong relationships with customers by understanding and fulfilling their logistics needs.
  • Act as the primary point of contact, resolving customer queries, complaints, and disputes promptly and professionally.
  • Liaise with government authorities and other relevant stakeholders when required.
  • Pricing & Quotation
  • Develop competitive quotations based on customer requirements and market conditions.
  • Collaborate closely with the Sales and Commercial teams to support business growth and maintain key accounts.
  • Financial & Administrative Oversight
  • Monitor billing accuracy and ensure timely invoicing for all shipments.
  • Track operational costs and work towards optimizing profitability.

Requirements:

  • Proven experience in managing import and export documentation from start to finish.
  • Hands-on experience in arranging sea freight or air freight bookings and coordinating with carriers and agents.
  • Familiarity with work permit applications and regulatory requirements is highly preferred.
  • Strong operational knowledge of freight forwarding processes across air, ocean, and cross-trade is preferred.


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