Cloud Operations Engineer

1 month ago


Singapur, Singapore MongoDB Full time

About MongoDB

MongoDB is a leading provider of cloud-based database services. We empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.

About the Role

We are seeking a skilled Cloud Operations Engineer to join our team in Singapore. As a Cloud Operations Engineer, you will play a pivotal role in overseeing and elevating day-to-day operations of MongoDB Atlas. This includes strategic planning, active participation in technical discussions with internal teams, mentoring, and adeptly handling critical and escalated cases.

Key Responsibilities

  • Effective communication and stakeholder management, driving prompt resolution of incidents and building trust with customers
  • Developing understanding of our customers' specific technologies, regulations, and policies to effectively address customer needs
  • Collaborating with teammates across our Customer Engineering organizations to ensure seamless handovers and cross-functional solutions for customers
  • Coordinate and participate in a weekly on-call rotation, where you will handle short-term customer incidents (proactively from automated monitoring or through reactive alerts via our Technical Services team)
  • Contributing to knowledge sharing and documentation of best practices, specializing in customer support
  • Help scale the worldwide Cloud Operations Engineering team with the strategic implementation and refinement of new processes and tools

Requirements

  • Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
  • Proficient in comprehensive issue analysis across application, database, and storage layers
  • Experience with at least one of the major cloud providers (Amazon Web Services, Google Cloud Platform, Microsoft Azure)
  • Experience in monitoring, system performance data collection and analysis, and reporting
  • Knowledge of database operations and concepts
  • Solid understanding of web and network protocols and standards (HTTP, TLS, DNS, etc)
  • Capability to write small programs/scripts to solve short-term systems problems in at least 1 of the following programming languages: Java, Go, Python, Javascript

What We Offer

  • Be a part of the company that's reinventing the database, focused on innovation and speed
  • Enjoy a fun, inspiring culture that is engineering-focused
  • Work with exceptionally talented people around the globe
  • Learn, contribute, and make an impact on the product and community
  • Work with some of the world's leading financial institutions, develop your skills in technologies common in the FSI industry, and contribute to the growth of MongoDB's presence in this critical vertical


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